Responsible Gaming

At Box Hill Pokies, we are committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have serious consequences, both personally and financially. That's why we want to help you gamble responsibly.

Safe and Balanced Gaming Habits

Gaming should be enjoyed as entertainment, not income. Set realistic expectations about your chances of winning and never rely on winnings to cover financial losses.

• Be aware of the house edge in each game.
• Know when to walk away from a losing session.
• Don't chase losses with more bets or stakes.
• Take regular breaks to relax and recharge.

Budgeting and Bankroll Management

Managing your bankroll is crucial for responsible gaming. Set aside a budget specifically for gaming and stick to it.

• Determine how much you can afford to lose before playing.
• Divide your budget into manageable sessions or stakes.
• Track your spending and losses throughout each session.
• Don't mix gaming money with personal finances.

Deposit, Loss, Wager, and Session Limits

Setting limits on your deposits, losses, wagers, and gaming sessions can help you maintain control over your behavior. Our platform offers flexible tools to set these limits:

• Daily, weekly, or monthly deposit limits
• Automated loss tracking and alerts when limits are reached
• Adjustable wagering limits per game or session

Reality Checks and Time Reminders

Don't get caught up in the excitement of gaming without keeping track of time. We offer tools to help you stay on top:

• Periodic reality checks that interrupt your gaming session after a set amount of time
• Customizable reminders to take breaks, eat, or engage in other activities

Cooling-Off Periods and Self-Exclusion Tools

Take control of your behavior by setting cooling-off periods or self-excluding from our platform. This will give you the opportunity to reassess your relationship with gaming:

• Mandatory 24-hour cooling off after reaching deposit limits
• Customizable self-exclusion periods up to a year
• The option to block access to specific games, sections, or features

Account Verification and Age Restrictions

Protecting young minds is our priority. Our platform enforces age restrictions on all new accounts:

• Mandatory verification of date of birth during account creation
• Age-checked identity documents for further verification if required
• Limited gaming opportunities for players under 18 years old or their country-specific legal minimum

Protection of Vulnerable Players

We're committed to ensuring the safety and well-being of all our players. If you feel that someone may be vulnerable due to problem gambling, please contact us:

• We will provide information on local support organizations
• We'll guide them through self-exclusion or cooling-off procedures if necessary